TERMS AND CONDITIONS
1. Overview
Welcome to A+ (aplusteaching.com). By accessing and using our platform, you agree to comply with the following terms and conditions. If you do not agree, please refrain from using our services.
2. Services
A+ provides online educational services in six subjects: Chemistry, Physics, Mathematics, Arabic, English, and Biology. Students can purchase classes for 1, 2, or 3 hours and schedule lessons with available teachers.
3. User Responsibilities
• Students:
• Provide accurate information during registration and payment.
• Ensure timely attendance for scheduled lessons.
• Record the Zoom meeting for dispute resolution purposes.
• Teachers:
• Accept or decline class requests promptly.
• Provide professional, high-quality lessons.
• Record all Zoom meetings for dispute resolution purposes.
• Share a book, PDF, or other teaching materials during the lesson by screen sharing to enhance the student’s learning experience.
4. Payments and Fees
• All payments are processed securely via Stripe.
• Teachers receive 90% of the payment for completed lessons, with 10% retained by A+ as a service fee.
• Teachers’ payments are released one hour after lesson completion unless a dispute is raised by the student.
5. Dispute Resolution
• Students have a one-hour window after the lesson to submit a complaint.
• During this period, the teacher’s payment is held.
• Both parties are required to submit their Zoom recordings for review.
• Refunds or payments are determined based on the evidence provided.
6. Mandatory Recording
• Both students and teachers must record the Zoom session for every lesson.
• Failure to provide recordings during a dispute may result in an unfavorable outcome for the non-compliant party.
7. Cancellations
• Once a student submits a class request and makes a payment, it cannot be canceled.
8. Liability Disclaimer
A+ is not responsible for the quality or outcomes of lessons. Teachers are independent contractors, and A+ acts solely as a facilitator.
9. Termination of Use
A+ reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
10. Changes to Terms
A+ may update these terms at any time. Users will be notified of significant changes.
Refund Policy
1. Eligibility for Refunds
Refunds are issued only if:
• A valid complaint is raised within the one-hour window after the lesson.
• The evidence (Zoom recordings) supports the student’s claim.
• Specific issues occurred, including:
• Poor audio or video quality that made the lesson difficult to follow.
• The teacher did not attend the scheduled lesson.
• The teacher did not explain the material properly or skipped essential parts.
• The teacher did not explain at all or failed to meet the agreed-upon expectations.
2. Non-Refundable Situations
Refunds will not be issued if:
• The student does not attend the lesson without prior notice.
• The dispute is resolved in favor of the teacher.
• A complaint is submitted after the one-hour window.
• A student requests to cancel the lesson after submitting a request.
3. Dispute Process
• Upon receiving a complaint, A+ will review Zoom recordings and any additional evidence provided.
• A decision will be made within 3-5 business days.
4. Payment Release to Teachers
If no complaint is raised within the one-hour window, payments will be automatically released to the teacher.